4 Inventive Ways to Revitalize Your Remote Customer Relationships Using Video

Umpqua Bank published a business resiliency study looking at how small and midsized businesses are adapting in 2020. The survey highlights both short-term changes made during the initial shut down and the long-term changes business leaders plan to make going forward.  While you can find lots of articles about how big companies in the tech and knowledge […]


The Customer Service Heroism Of Funeral Directors, The ‘Last Responders’ Of The Deathcare/Funeral Industry

In the unprecedented losses we’ve suffered so suddenly as a country, a large part of the burden, both logistical and emotional, has fallen on the funeral industry, sometimes called deathcare. These professionals–funeral directors and their employees–often serve in small, customer service-focused family businesses that have been an element of their communities over the course of […]