Entrepreneurs

How To Enhance Your Business’s User Experience: Eight Vital Lessons

User experience (UX) informs your consumer’s overall impression of your business. Like all other first impressions, you need to make this one count, or else your buyer might just consider going elsewhere. Unfortunately, many new business owners may underestimate the importance of user experience. Sometimes building a great product isn’t always enough. You need to […]

Entrepreneurs

How Limeade, The Seattle-Based Employee Experience Company, Is Finding Its Groove During COVID-19

Micah Solomon, Senior Contributor, Forbes; Customer Experience Consultant and Subject Matter Expert (SME): Give me a little background on Limeade. The name’s a blank canvas, and I don’t think everyone knows what you do.   Henry Albrecht, Founder and CEO, Limeade: We’re a software company focused on the employee experience and infusing what we call […]

Entrepreneurs

Face To Face And In Telemedicine, Patient Experience Depends On Nailing These 7 Hospitality Elements

Please note that the opinions in this piece, which was co-written by Patient Experience Consultant Micah Solomon, President, Four Aces Inc. and Hope Greig, FACHE, Mayo Clinic Patient Experience Operations Administrator, are of the authors, and do not necessarily represent their respective institutions. Getty Even in normal times, let alone in the face of today’s […]