Miscellaneous

Southwest Airlines Just Made a Bold Move That’s Very Different From What Its Competitors Are Doing. Is It Risky or Smart?

This is a story about a tough decision at Southwest Airlines, and how it differs from the path American Airlines and United Airlines followed. It’s also about what your business can learn from the whole thing. Both United Airlines and American Airlines warned over the summer that they would start furloughing thousands of workers on October 1, if that date passed […]

Miscellaneous

An American Airlines Flight Attendant Just Shared an Incredible Final Message. It’s a Lesson in Emotional Intelligence

That date has come and gone, of course. And Breaunna Ross of American Airlines is now one of those affected employees. Faced with this fact, and flying her final assignment, the 29-year-old flight attendant delivered a heartfelt message to the passengers this week–one that was recorded and quickly went viral. Ross could have been angry, or upset, or […]