Entrepreneurs

What’s Next For The Hospitality Industry: Experts Dish On Best Practices For Hotel And Restaurant Re-Openings

As a customer service and hospitality consultant, I advise hotels at all star ratings and service levels (up to and including triple-Five Star Forbes Travel Guide properties) on “the hospitality part of the hospitality industry”: proactive customer service, standards and best practices, and moments of wow, large and small. A typical consulting engagement for me […]