The Customer Service Heroism Of Funeral Directors, The ‘Last Responders’ Of The Deathcare/Funeral Industry

In the unprecedented losses we’ve suffered so suddenly as a country, a large part of the burden, both logistical and emotional, has fallen on the funeral industry, sometimes called deathcare. These professionals–funeral directors and their employees–often serve in small, customer service-focused family businesses that have been an element of their communities over the course of […]