Southwest Airlines Just Made a Bold Move That’s Very Different From What Its Competitors Are Doing. Is It Risky or Smart?

This is a story about a tough decision at Southwest Airlines, and how it differs from the path American Airlines and United Airlines followed. It’s also about what your business can learn from the whole thing. Both United Airlines and American Airlines warned over the summer that they would start furloughing thousands of workers on October 1, if that date passed […]